Privacy policy

Overview

This document is the Australian privacy policy of The Susan Group companies listed below (Sussan Group, we, us or our), including our brands Susan, Sportgirl and Suzane Grae (Brands).

We are bound by the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles (APPs). This policy explains how and why we collect, use, hold and disclose personal information about you.
In this privacy policy, personal information is the definition as outlined in the Privacy Act. (Personal Information).

This privacy policy relates to the Personal Information that we collect about our customers, visitors to our websites, users of our apps, anyone who interacts with us on social media and members of the public. If you have applied for a job or a contracting role with The Sussan Group, our Group Head Office privacy policy will apply instead (a copy of which is available on request).

Personal Information we collect and hold

In order to provide our products or services to you, we collect Personal Information about you and your interactions with us. The Personal Information we collect about you such as when you purchase any of our products, when you call us or if you visit one of our Brands’ websites. 

Personal Information we may collect about you includes:

·                       your name, Gender, address, telephone number, email address and date of birth;

·                       your transaction history and details of any enquiries or complaints you have made;

·                       if you purchase a gift card from one of our Brands, your gift card ‘card number’ and corresponding PIN, the balance on the gift card and its transaction history; and

·                       when you visit one of our Brands’ website, details of the website you last browsed that linked you to our website (such as a search engine), the specific pages on our website that you have visited and technical data such as the type of device you are using to access the website.

Generally, you have no obligation to provide any information requested by The Sussan Group. If you choose to not to provide any requested information, then we may not be able to provide you with the product, service or information you are seeking that may depend on the collection of that information, particularly if the collection of that information is required by law.

How we may collect Personal Information

The circumstances in which we collect Personal Information are, when you make an in-store or online purchase, put goods on hold, use our lay-by service, provide details to join our mailing lists or databases, provide information via social media pages, enter a competition, sign up to one of our Brands’ VIP programs or loyalty programs, send us an enquiry or provide us with feedback.

Collection of Personal Information through Websites, Social Media and Apps

Information is automatically collected through your use of our Brands’ websites, websites of other members of The Sussan Group, social media and apps, through cookies or by other electronic means. Cookies are small text files that websites or apps may place on your computer or device and are used to recognise repeat users of websites and remember user preferences.

We may collect this information both anonymously and in relation to personal user accounts. Cookies may also be used to allow the website to track usage behaviour and aggregate data to allow The Sussan Group to customise a user's experience on their websites. This information is used and disclosed by The Sussan Group for purposes including statistical analysis, and to assist The Sussan Group to improve the functionality and usability of our websites and our apps.

Why we collect your Personal Information

The main purposes for which personal information is collected or used are to:

·                       deliver any of The Susan Group’s loyalty programs, VIP programs (Susan) and customer relationship management systems;

·                       create and fulfil orders;

·                       answer queries, resolve complaints and respond on social media;

·                       provide you with the products, services and information you have requested from us;

·                       promote The Susan Group, our Brands and our products and services, including through direct marketing, events and competitions, public relations and social media;

·                       perform research and statistical analysis;

·                       help us tailor existing or develop new products, services or offers;

·                       protect the security of our stores, team members, customers, suppliers and merchandise (including fraud prevention); and

·                       comply with applicable requirements under law or regulations, or for other purposes explained at the time of collection.

Direct marketing and opting out

To be added to our email list, you will need to 'opt in' to this and provide your email address and contact details to The Susan Group.

You can opt out from receiving our marketing communications at any time by:

·                       using the unsubscribe facility that we include in our email messages to opt out of receiving those messages;

·                       by speaking to our Customer Support team by phone on 1800 251 083 to raise a request; or

·                       by emailing the Privacy Officer for The Sussan Group Sharing of Personal Information [email protected] 

Where required by law, we may disclose your Personal Information to other entities within The Sussan Group and to third parties where relevant for the purposes set out above, including to:

·                       financial institutions for payment processing;

·                       regulatory, investigative or government bodies to comply with laws and regulations; and

·                       our contracted service providers or partners, including overseas and local agents, delivery and shipping providers, information technology service providers, marketing and communications agencies, research and statistical analysis providers, hard copy and electronic mail houses, manufacturers, suppliers and external business advisers (including our accountants, auditors and lawyers).